Warranty

GetRest 10 Year Limited Mattress Warranty

GetRest mattresses carry a 10 years limited warranty against manufacturing defects in workmanship and material (excluding covers and handles, if present) where GetRest will repair or replace your mattress, at GetRest’s discretion.

GetRest limited warranty covers the following under normal intended use conditions:
  • Mattress shrinkage, deformity or sagging of more than one (1) inch
  • Undulations on the mattress surface or splits in the foam material
The warranty does NOT cover the items such as, but not limited to:
  • Normal softening / sagging that is less than one (1) inch
  • Damage of mattress due to misuse and abuse
  • Fabric and foam staining, soiling, fluid penetration, tears or burns
  • Use of mattress on a bed base that was structurally not capable of handling the mattress
  • Mattress cover, if any
  • Zipper on the mattress, if any
  • Unauthorized service during the warranty period
Steps for warranty claim handling:
  • Submit proof of problem to GetRest along with the invoice
  • GetRest will have a confirmation call and arrange for the pick up from your location at no cost to you
  • GetRest to inspect the received product & confirm on claim status
  • GetRest to repair mattress or provide replacement if repair not possible
  • GetRest will ship the mattress back free of cost
Other terms:
  • Only the customer who originally bought the mattress and has the invoice in his/her name is eligible for the warranty claim
  • Specifically for memory foam mattresses, normal change in softness and recovery time occurs over a period of time. This does not affect the pressure relieving properties of these mattresses
  • Mattresses kept in unhygienic or unsanitary conditions may damage the product and invalidate the warranty. For health and safety reasons of workers, GetRest may refuse to inspect such mattresses and deny the warranty claim
  • GetRest’s highest liability is capped by the purchase price of the mattress as shown in the original invoice

GetRest 1 Year Limited Pillow Warranty

GetRest limited warranty covers the following under normal intended use conditions:

GetRest warrants the Pillow in its original packaging sold to you against defects in material and workmanship set forth below (“Defects”) for a period of 1 year from the time your Pillow is purchased by you, when the Pillow is used normally for its intended purposes in the home.

The warranty does NOT cover the items such as, but not limited to:
  • Normal increases in softening and settling of materials, or any other normal wear and tear.
    Comfort preference.
  • Physical abuse or damage to the structure and/or cover material, including but not limited to, burns, cuts, tears, liquid damage, or stains; provided, that the defect is caused by such abuse or damage.
  • Damage caused by commercial use, such as in a hotel or store.
  • Any Pillow (whether manufactured by GetRest or not) sold by resellers who are not authorized retailers.
  • In the event of a Defect, GetRest’s sole and exclusive liability and your sole remedy under this limited Pillow Warranty will be, at GetRest’s option, to provide a repaired or replacement Pillow or Pillow Cover.