We want you to love your GetRest products. But if you’re having
second thoughts, we make returns as easy as possible.
Returning a mattress?
Get in touch and we’ll pick the mattress up from your home and give you a refund.
Don't forget, it can take the body
at least 30 days to adjust
to a new mattress
Please look at our expert tips for getting there faster.
Returning your Mattress?
You can return your GetRest mattress and get a refund during the trial period. Just make sure you haven’t dirtied or soiled it! Please read more about our Return Policy.
HOW TO INITIATE A RETURN
- 1. Call the GetRest Support Team on +91 98300 26262 or email at email@example.com to raise your return request.
2. Place your mattress back inside the plastic bag it came in and seal it with cello tape. This is so that it doesn’t get dirty by the time it reaches us. Incase you’ve misplaced the bag, we’ll be happy to send you a new one.
3. Your return request will be validated by the GetRest HQ Support team in 24-48 hours post which a pick-up will be scheduled in 24-72 hours.
4. Once we’ve received your mattress and inspected it, we”ll issue you the refund after deducting the logistic cost back to us (as per actuals). Normally the banks take 7 – 10 days to credit the refund to your account.
EXCEPTIONS TO RETURN/REFUND UNDER THE 100 NIGHTS TRIAL OFFER
The GetRest 100 Nights Trial offer is curated with the objective of gifting customers the opportunity to try out our products for 100 nights at the comfort of their own homes. In an unusual situation of the Mattress not being perfect for you, we are happy to take it back and give you a refund.
To ensure that the offer is not being misused, we have identified some exceptions to the 100 Nights Trial Offer which are as below:
1. A Return/Refund request will not be accepted in case of improper usage or physical damage to the product. You are expected to return the GetRest product/s in a good condition.
2. A Return/Refund request will not be validated if any severe liquid spillage, stains, dirt or damage is found on the product during the inspection process.
3. A Return/Refund request will not be entertained if the product is used on an improper surface without proper support.
4. A Return/Refund request will not be accepted if the product is found to be exposed to cold / hot temperatures for a period of time that causes the materials to tear or permanently deform.
5. A Return/Refund request will not be entertained if the customer opts a return due to incorrect size ordered. It is always recommended to cross check the size before placing the order.
TERMS & CONDITIONS FOR THE 100 NIGHTS TRIAL OFFER
1. The GetRest Adapt, ProAdapt, Half & Half & LuxeAdapt are the only products eligible for the 100-night trial.
2. The 100 Nights Trial is valid for the first 100 nights after delivery. In case of a swap between different models, the 100 Nights offer will be still calculated from the Day 1 the first mattress got delivered.
3. The 100-Night Trial is only valid on standard-size goods. The 100 Nights Trial Offer does not apply to products that are not conventional sizes (Custom Size).
4. If the product comes under Exception to Return/Refund under 100 Nights Trial, the Return and Refund on 100 Nights Trial offer will not be valid.
5. Our 100-Night Trial offer is only valid for first-time buyers of genuine GetRest products from www.GetRest.in
6. Only one return per family per year is allowed under this policy
7. As evidence of purchase, please keep a copy of your purchase invoice. Without it, Raghava Coirs Private Limited / GetRest retains the right to deny any claim under the 100 Nights Trial Offer.
8. If you choose to return an item, you must provide images of the item(s) you are returning. If you don’t share the appropriate photos, your return request might be cancelled.
9. Return requests must be made directly with Raghava Coirs Private Limited / GetRest before the 101st day after the date of delivery of the mattress for which a refund is sought.
10. Returns will be inspected and picked up within 7 days of raising a return request.
11. Once the products have been picked up for return, all approved refunds will be executed within 15 working days.
12. Raghava Coirs Private Limited / GetRest has the right to refuse anyone linked with a mattress manufacturer/brand the 100 Nights Trial Offer.
13. Raghava Coirs Private Limited / GetRest will make the final decision on refunds under the 100 Nights Trial offer. If a request does not meet the terms and conditions of the 100 Nights Trial Offer, the firm maintains the right to decline it.
14. Any disputes, if any, are solely subject to the jurisdiction of West Bengal.